New CBET Notes
REQUIRED KNOWLEDGE The individual needs to demonstrate knowledge of:
The individual must demonstrate knowledge of work values and ethics, company policies, operations, flexibility, time management, decision-making, work planning, organization, monitoring, record-keeping, gender diversity, substance abuse awareness, professional growth, creativity, innovation, and problem-solving to succeed in a dynamic work environment.
RANGE RANGE
This section provides work environment and conditions to which the performance criteria apply. It allows for different work environment and situations that will affect performance.
LEARNING OUTCOME 6 Promote Customer Care
Promoting customer care involves prioritizing exceptional service by understanding customer needs, providing timely support, and fostering positive relationships. It includes training staff, implementing feedback mechanisms, and creating a customer-centric culture to enhance satisfaction, loyalty, and overall business success through effective communication and problem resolution.
LEARNING OUTCOME 5 Apply Problem solving skills
Problem-solving skills involve the ability to identify issues, analyze information, generate potential solutions, and implement effective strategies. These skills enable individuals to navigate challenges efficiently, make informed decisions, and adapt to changing circumstances, ultimately enhancing both personal and professional outcomes.
LEARNING OUTCOME 4 Maintain professional and personal development
Maintaining professional and personal development involves continuous learning and self-improvement through training, workshops, and feedback. It encompasses setting clear goals, seeking mentorship, and adapting to new challenges, fostering skills that enhance career growth while promoting overall well-being and life satisfaction.
LEARNING OUTCOME 3 Promote Teamwork
Teamwork fosters collaboration, creativity, and innovation by uniting diverse skills and perspectives. It enhances problem-solving, boosts morale, and drives productivity. By encouraging open communication and mutual respect, teams can achieve common goals more effectively, creating a positive work environment where everyone contributes to success.
LEARNING OUTCOME 2 Promote ethical work practices and values
Promoting ethical work practices and values is essential for fostering a positive organizational culture. It encourages integrity, accountability, and respect among employees, leading to enhanced collaboration and productivity. By embedding ethical principles into daily operations, organizations can build trust and ensure long-term success.
LEARNING OUTCOME 1 Apply self management skills
Self-management skills are essential for effectively regulating thoughts, emotions, and behaviors.Key components include time management, goal-setting, and emotional regulation. Mastering these skills enhances productivity and adaptability, fostering personal growth and improving performance in various contexts, ultimately empowering individuals to achieve their goals and navigate challenges successfully.
